Frequently Asked Questions (FAQ)
General Questions
What brands do you carry?
We offer premium furniture brands including Bernhardt, Vanguard, and Hooker Furniture, with a focus on quality craftsmanship.
Do you offer custom orders?
Yes, custom furniture options are available in-store with a 50% non-refundable deposit.
Orders & Delivery
How long does delivery take?
- In-stock items: Delivered within 30 days (held for 30 days max).
- Out-of-stock items: Notified upon arrival (50% deposit required).
What are the delivery fees?
- Standard: $99–$269 (based on order value).
- Enhanced/Premium: Includes furniture removal ($469–$569).
How do I track my delivery?
You’ll receive a 3-hour delivery window via text/email the day prior.
Returns & Exchanges
What’s your return policy?
- Furniture: 7-day reselection window (15% restocking fee).
- Mattresses: 90-day comfort exchange (10% fee; requires protector).
- Non-returnable: Custom orders, “As-Is” items, rugs after 48 hours.
What if my item is damaged?
Report within 24 hours of delivery with photos/video evidence.
Payments & Financing
What payment methods do you accept?
Credit cards, Affirm financing (online), and Star Financing (in-store).
Can I reschedule delivery?
Yes, with 48-hour notice to avoid a $110 fee.
For more details, visit our Help Center.